> ## Documentation Index
> Fetch the complete documentation index at: https://docs.speaklouder.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Account settings

> Account details, tags and company verification.

**Settings** groups everything that applies to the whole account, in tabs across the top: **Account**, **Agency**, **Tags**, **Verification**, **Wallet** and **Pricing** (the last two are covered in [Wallet and pricing](/en/wallet)).

## Account

<img src="https://mintcdn.com/speaklouderpl/OQ-ItIDCFyGxwaZz/images/en/settings-account.png?fit=max&auto=format&n=OQ-ItIDCFyGxwaZz&q=85&s=78f045ddbdbe222e6dd5887dc347b3b3" alt="Account tab in Settings" width="2880" height="1672" data-path="images/en/settings-account.png" />

* **Email address**: tied to the account and can't be changed.
* **Password**: click **Send link** and a reset link goes to your email.
* **Preferences**: light or dark theme.
* **Technical support access**: lets our support team into your account to diagnose and fix a reported issue.
* **Danger zone**: **Delete account** permanently removes your account along with every campaign and all its data.

## Agency

Shows whether the account belongs to an agency (white-label). Companies running clients on SpeakLouder can ask the team for an agency account.

## Tags

Your own labels for organising leads in the CRM (e.g. "Hot lead", "VIP"), give one a name and a colour, then apply it on the [lead card](/en/campaigns/leads#the-lead-card).

## Verification

Before you can call real leads, we have to verify your company. Telecom operators require it, it's what keeps the numbers you call from being flagged as spam.

<img src="https://mintcdn.com/speaklouderpl/OQ-ItIDCFyGxwaZz/images/en/settings-verification.png?fit=max&auto=format&n=OQ-ItIDCFyGxwaZz&q=85&s=6f199ff0ef0a76392502b73922291787" alt="Verification tab with documents and KYB steps" width="2880" height="1672" data-path="images/en/settings-verification.png" />

It runs in two steps:

1. **Documents and consents**: accept the Data Processing Agreement (DPA), the Privacy Policy and the Terms of Service.
2. **Business verification**: confirm your company's identity through **Didit (KYB)**, which needs your consent to pass company registration and beneficial-owner data to Didit.

The status badge at the top (**Pending**, and so on) and the step list tell you what's still outstanding.

<Note>
  **You can test right away, without verification.** The browser test call (**Test agent**) and configuring an entire campaign both work without it.

  Verification is only needed to **buy a phone number** and to **start calling real leads**, see [Phone numbers](/en/phone-numbers).
</Note>