> ## Documentation Index
> Fetch the complete documentation index at: https://docs.speaklouder.ai/llms.txt
> Use this file to discover all available pages before exploring further.
# Workflow
> When the agent calls, and what happens automatically after the conversation.
**Workflow** is the campaign's playbook: when and how many times the agent tries to reach a lead, and what it does automatically once the call is over.
## Contact sequence
The steps the agent runs for each lead, in order, for example a first call, then an SMS reminder, then a second attempt. Click **Edit sequence** to reorder steps or add and remove them.
## Call schedule
Set the **time window** and the **active days** on which the agent is allowed to call. Outside that window no calls go out.
## After the conversation
Each automation has a toggle; expand the row to configure it.
* **SMS after qualification**: an automatic SMS once the agent decides a lead is interested. Personalise it with **dynamic variables** such as `{{full_name}}` or `{{first_name}}`, click a variable to copy it. SMS content is capped at 160 characters and ASCII only (emoji and accented characters are converted).
* **Email after qualification**: a personalised follow-up email. Requires [Gmail connected](/en/integrations).
* **Transfer to sales rep**: hands a qualified lead to a salesperson live, during the call.
## Advanced
* **Custom qualification condition**: describe in your own words when a lead counts as qualified. The agent factors this into how it judges the call.
* **Post-call webhook**: sends the data from every call to an external system over HTTP POST (Make, Zapier, your own CRM).
Changes to the sequence and schedule apply to **future** calls. They don't undo anything the agent has already done.